Common Ground Series:ĚýLeadership Is Everyoneâs Business
Effective leadership requires compassion and care for other people, not just management skills, according to Sarah Cabral, a professor at Santa Clara University.Ěý
âWhen you think of exemplary leaders, did they want to be the best in the world, or the best for the world?â asked Cabral, CGSOM â13.Ěý
Cabral hopes to challenge the idea that leadership is all about the individualâa mindset she said many students hold at the beginning of her class.
âOur motto, shared between Santa Clara University and Boston College and all the other Jesuit universities, is âPeople, for others, for and with others,ââ Cabral said. âAnd the biggest myth that I love to bust is that leadership is climbing the ladder.â
Cabral emphasized her goal of developing leaders with conscience, competence, and compassion through five main tenets of leadershipâmodeling the way, inspiring a shared vision, challenging the process, enabling others to act, and encouraging the heart.Ěý
âThe best leaders care about the people that theyâre with,â Cabral said.
She related this model through a case study of the Vietnamese American Service Center (VASC) in San Jose, Calif. The center, fully funded by Santa Clara County, was among the first to offer culturally sensitive care aimed at reducing social and health disparities in the Vietnamese community.
In recent decades, Santa Clara County has become home to theĚýsecond-largest Vietnamese American communityĚýin the United States, driven by mass immigration following the Vietnam War.ĚýMore than a quarter of Vietnamese adults do not have health insurance, and many Vietnamese immigrants face significant health disparities, according to Cabral.Ěý
âThere was a health assessment that was completed in the 2010s, and it found that over 26 percent of Vietnamese adults lacked healthcare coverage, and 16 percent were unable to afford doctor visits,â said Cabral.Ěý
She also discussed language barriers that limit healthcare access for Vietnamese Americans and their effects on the quality of care they receive. She shared the story of Betty Duong, the first manager of VASC, who had to function as her motherâs translator for much of her childhood.
â[Duong] remembers being a kid and having to travel with her mom to healthcare appointments to translate for her,â Cabral said. âSheâd be in third grade, theyâd get there and be told, âSorry, we canât let your kid translate for youâ, or âBut we donât have a translator, so youâre going to have to go home today and come back another time.ââ
Creating VASC and advancing its mission of alleviating inaccessibility in healthcare was a challenging, hard-fought effort, Cabral said.Ěý
âIf you talk to those in the Vietnamese community, they at first went through the city of San Jose to try to establish even a cultural center where they could gather,â Cabral said. âAnd then for one reason or another, that project fell through, and then they sort of regrouped and focused on pursuing a services center.âĚý
From dental care to English as a second language classes to after-school programs, VASC now supports the Vietnamese American community in a multitude of ways.Ěý
More than 7,000 people have attended classes and workshops at VASC, according to Cabral. Its pharmacy has filled 41,000 prescriptions, and the center responded to more than 30,000 service requests in 2024 alone.
â[Duong] really refers to it as a second home for Vietnamese Americans of Santa Clara,â Cabral said. âAnd the evidence is certainly there in the numbers.â
Cabral connected VASCâs success to the five tenets of leadership. By implementing the values of care and respect for others, VASC became one of the most influential organizations of its kind, she said.Ěý
âThe best leaders are buildingâthey build up others,â said Cabral.
As a Jesuit university known for its management programs, Boston College students have a unique stake in the quest for meaningful leadership, Cabral said. Everyone should work to develop leadership qualities to make a social impact, she added.
âEvery single day, leadership is everyoneâs business,â Cabral said. âThe goal is to become an even better leader every day. Weâre all on that journey. Weâre all maybe at different points on that journey, but itâs everyoneâs business, and weâre all becoming a better leader every day.â
Adapted fromĚýĚýarticle by Danica Bergen '29 and Leon Gopaul '28